Best filter I've ever used. My water looks so pure and tastes so pristine. Thank you Epic. I wonder how you can afford to keep prices so reasonable and trust that the Made in USA sticker is true. Now how can we help the oceans?
Have had the Smart Shield filter since last Sept. on our kitchen faucet- water pressure was starting to slightly decline. We are on well water, so purchased & installed the sediment filter today, while replacing the Smart Shield filter. (a little early) It was a little fiddle-y to get the hose lines to reach - finally used the longer line from the smart shield as one, instead of both the shorter ones provided with the sediment filter. All in all tho, easy install, instructions are easy to follow. Had a water leak initially, but just hadn't pushed the inlet hose in properly. Time to get our well water tested through the county health department as we try to do every so often, but services have been curtailed due to Covid. Hopefully soon. In the meantime, filters provide a little peace of mind.
We have been having troubles with our filters. Instead of them lasting the duration they should, it seems every 30ish days they get very slow. We emailed customer support about it and they were so kind in their response and the first time refunded us and sent us another filter for free. Then when we had the issue happen again they asked where I lived. I said San Francisco and they sent us an additional product that they thought would help to further filter the water, so that the filters last longer. Overall I was very impressed with the kindness in the responses to my concerns, the generosity in sending us additional products at no charge, and the overall desire that it felt to ensure we are happy customers. Keep up the great customer service!
Very good taste, we will never buy plastic bottle again. The sediment filter keep the filter clean of big particles from our well.
I live in an area with old street pipes, some containing lead. Installed this filter when I moved and had the water tested. Results: No lead detected. Filter is working great and love that it was certified by a reputable independent lab.