Replacement Glass Bottle (Broken Bottle Policy)
It is highly comendable that Epic sent me replacement glass due to accidental breakage on my part. As this bottle is very fragile, but desirable, I highly recommend that Epic provide a thick neoprene sleeve to prevent breakage. The design looks cool without a sleeve, but the possibility of breakage is far too high to merit the coolness.
I had gotten a bottle in the mail broken and Epic Water Filters went out of their way to send me a new bottle. I love that it is glass and I can get filtered water anywhere.
I like that this bottle filters out PFOA/PFOS and other contaminants because that's a big issue in the state where I live--that's the main reason I bought it and why I'll keep using it. However, there are some features that could be worked on. It doesn't hold very much water because of the filter and it takes a bit more effort to suck from the mouthpiece. (I do love the plastic cap on the top to protect the mouthpiece from dirt/dust but wish the mouthpiece was a flexible silicon material like a Camelback mouthpiece.) The straw is also short so you can't suck up the water at the bottom of the bottle because it can't reach the filter. My bottle broke on the first day of use (it was set on the floor and had tipped over) and the glass at the top shattered. Therefore, I think the protective silicone sleeve should be extended to the top of the bottle. Fortunately, contacting the company directly worked out in my favor. (I had ordered it via Amazon and did not find a way to contact them directly via Amazon.) The company sent me a replacement bottle for free, despite their $20 replacement bottle policy on their (non-Amazon) website. If it wasn't for them sending me a replacement bottle, this review would have a lower rating, but they were very prompt and courteous. I also used part of the silicone from my broken bottle to better protect my new one now.
I love this water bottle. I love it’s design and that it is glass. The water tastes great. My only cons is that I wish the bottle was bigger because the filter is so big it takes up a ton of room. I also wish the silicone went up higher on the bottle (my first one broke, but Epic sent me a free replacement). I definitely recommend this for around the house or office.
I can’t speak highly enough of this company! I have tried many water filter to go bottles and this is by far the best! Not only is it a glass bottle with silicone over, but the straw you drink out of is very easy to drink through. Other companies bottles were extremely difficult to drink through because of the straw filter.
I dropped my first bottle, called the company, and they sent me a new bottle no problem! I would definitely recommend this company to my friends and family.