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{ "id":1375400951910, "title":"Replacement Glass Bottle (Broken Bottle Policy)","handle":"broken-escape-glass-water-bottle", "description":"\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: #000000;\"\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003eTHE ESCAPE GLASS BROKEN BOTTLE POLICY:\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eBummer, you broke you bottle!!! While our Epic Escape Glass Bottle is durable and designed with protective features, we do not claim our product to be unbreakable (no glass bottle is). We understand accidents happen, so we offer a replacement glass bottle for $19.95 in the event that the filter, straw \u0026amp; cap are salvageable after breakage. Just pick your color and add it to the cart and we will ship it out to you. \u003cstrong\u003eThis policy is only available for USA based customers.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe hope that you are completely satisfied with your Epic Water Filter products. If for some reason you are not satisfied with your order, you can return your order for a full product-refund, shipping charges will not be refunded. We cannot accept returns for any Glass Bottle orders that are past 48 hours of delivery and are damaged due to human misuse and gravity (i.e., dropped and broken) or damaged from regular wear \u0026amp; tear are not considered defective and are not eligible for refund.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003c\/h5\u003e", "published_at":"2018-09-07T10:12:54", "created_at":"2018-09-07T09:47:56", "vendor":"Epic Water Filters", "type":"Water Filter Bottle", "tags":["everyday filter","glass","glass water bottle","glass water bottle with filter","life factory filter"], "price":1995, "price_min":1995, "price_max":3000, "price_varies":true, "compare_at_price":0, "compare_at_price_min":0, "compare_at_price_max":0, "compare_at_price_varies":false, "all_variant_ids":[12702994694246,12702994727014,12702994759782,12702994792550,12702994825318,12702994858086,12702994890854,12702994923622,12702994956390,12702994989158,12702995021926,12702995054694,12702995087462,12702995120230,12702995152998,12702995185766,12702995218534,12702995251302,12702995284070,12702995316838,12702995349606,12702995382374,12702995415142,12702995447910,12702995480678,12702995513446,12702995546214,12702995578982], "variants":[{"id":12702994694246,"title":"Blue \/ us","option1":"Blue","option2":"us","option3":null,"sku":"EW-ESCP-NOF-BLU-24","requires_shipping":true,"taxable":true,"featured_image":{"id":3830639820902,"product_id":1375400951910,"position":13,"created_at":"2018-09-07T09:48:05-06:00","updated_at":"2018-11-27T11:46:53-07:00","alt":null,"width":1500,"height":1500,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/1681\/3573\/products\/1500x1500_Blue_Escape_a58715d3-15b4-4ebc-a65e-6eb889e8ea98.jpg?v=1543344413","variant_ids":[12702994694246,12702994727014,12702994759782,12702994792550,12702994825318,12702994858086,12702994890854]},"available":true,"name":"Replacement Glass Bottle (Broken Bottle Policy) - 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Replacement Glass Bottle (Broken Bottle Policy)

Product Info
$19.95
Maximum quantity available reached.

THE ESCAPE GLASS BROKEN BOTTLE POLICY:

Bummer, you broke you bottle!!! While our Epic Escape Glass Bottle is durable and designed with protective features, we do not claim our product to be unbreakable (no glass bottle is). We understand accidents happen, so we offer a replacement glass bottle for $19.95 in the event that the filter, straw & cap are salvageable after breakage. Just pick your color and add it to the cart and we will ship it out to you. This policy is only available for USA based customers.

We hope that you are completely satisfied with your Epic Water Filter products. If for some reason you are not satisfied with your order, you can return your order for a full product-refund, shipping charges will not be refunded. We cannot accept returns for any Glass Bottle orders that are past 48 hours of delivery and are damaged due to human misuse and gravity (i.e., dropped and broken) or damaged from regular wear & tear are not considered defective and are not eligible for refund.

 

Customer Reviews

Based on 5 reviews
60%
(3)
40%
(2)
0%
(0)
0%
(0)
0%
(0)
D
D.Z.
Clean water, great customer service, just be careful with glass!

I like that this bottle filters out PFOA/PFOS and other contaminants because that's a big issue in the state where I live--that's the main reason I bought it and why I'll keep using it. However, there are some features that could be worked on. It doesn't hold very much water because of the filter and it takes a bit more effort to suck from the mouthpiece. (I do love the plastic cap on the top to protect the mouthpiece from dirt/dust but wish the mouthpiece was a flexible silicon material like a Camelback mouthpiece.) The straw is also short so you can't suck up the water at the bottom of the bottle because it can't reach the filter. My bottle broke on the first day of use (it was set on the floor and had tipped over) and the glass at the top shattered. Therefore, I think the protective silicone sleeve should be extended to the top of the bottle. Fortunately, contacting the company directly worked out in my favor. (I had ordered it via Amazon and did not find a way to contact them directly via Amazon.) The company sent me a replacement bottle for free, despite their $20 replacement bottle policy on their (non-Amazon) website. If it wasn't for them sending me a replacement bottle, this review would have a lower rating, but they were very prompt and courteous. I also used part of the silicone from my broken bottle to better protect my new one now.

L
L.E.
Best filtering bottle

I love this water bottle. I love it’s design and that it is glass. The water tastes great. My only cons is that I wish the bottle was bigger because the filter is so big it takes up a ton of room. I also wish the silicone went up higher on the bottle (my first one broke, but Epic sent me a free replacement). I definitely recommend this for around the house or office.

L
L.H.
Excellent Product and customer service

I can’t speak highly enough of this company! I have tried many water filter to go bottles and this is by far the best! Not only is it a glass bottle with silicone over, but the straw you drink out of is very easy to drink through. Other companies bottles were extremely difficult to drink through because of the straw filter.

I dropped my first bottle, called the company, and they sent me a new bottle no problem! I would definitely recommend this company to my friends and family.

J
J.R.

everything about it was perfect!

J
J.S.
Love this product!

I was so sad when my water bottle was bumped into at the gym and broke. But, I was extremely happy with the broken bottle policy and a new one was sent promptly!