Privacy Policy

BY USING THIS WEBSITE, you agree to the Internet Privacy Policy of the web site.
EPIC Water Filters is the owner and operator of this website and shall be referred to as “We”, “our” and “us” in this Internet Privacy Policy.

PERSONAL INFORMATION

Personal information is collected on this website when visitors place an order or register for a free report. When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number or credit card information. You may however, visit our site anonymously. The information you provide us will be used to provide you with further services or to answer or forward any requests or enquiries.

USE OF INFORMATION

Personal information that visitors submit to our site is used to process transactions and to enable us to contact you in regards to your purchase or to send you information regarding our website. Your information, whether public or private will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased product or service required.
The email address you provide for order processing and or registration, may be used to send you information and updates pertaining to your order or regarding your registration, in addition to receiving occasional company news, updates, related product or service information, etc.
We use the phone numbers collected through our website and checkout forms to send transactional and marketing text messages, including order updates, shipping notifications, and promotional offers, in accordance with your consent. This information is stored securely and is not shared or sold to unaffiliated third parties.The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS

Last updated: November 2025

The Epic Water Filters mobile message service (the "Service") is operated by Epic Life, Inc. DBA Epic Water Filters (“Epic Life, Inc. DBA Epic Water Filters”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Epic Water Filter’s SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related messages, including updates, alerts, and information (e.g., order updates, account alerts, etc.) and promotions, specials, and other marketing offers (e.g., cart reminders) from and on behalf of Epic Water Filters via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.
By providing your mobile number and opting in, you give prior express written consent under the Telephone Consumer Protection Act (47 U.S.C. § 227) to receive recurring automated marketing and informational text messages (e.g., order updates, exclusive offers, and reminders) from Epic Water Filters. Consent is not a condition of purchase, and you may opt out at any time by replying STOP or emailing support@epicwaterfilters.com. Message and data rates may apply.You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Epic Water Filters. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies, but you can expect up to 8 marketing messages per month, in addition to necessary transactional notifications such as order confirmations or shipping alerts. Promotional texts are sent only during legally permitted hours (8:00 a.m. – 9:00 p.m. local time); Epic Water Filters further limits marketing messages to 11:00 a.m. – 8:00 p.m. Eastern Time to ensure a respectful experience. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to the sending number or click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to the sending number or email support@epicwaterfilters.com.
Epic Water Filters maintains secure records of SMS opt-in consent—including phone number, date, time, and method of consent—for audit and compliance purposes. Our SMS program complies with CTIA and wireless carrier messaging guidelines, and all messages are delivered only through approved service providers. SMS consent and phone number data are stored in Klaviyo, our text messaging service provider, and are used solely for the purpose of delivering opted-in communications. Klaviyo does not sell or share this data. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy.

SECURITY

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We do our utmost to ensure the security, integrity and privacy of personal information submitted to our sites, and we are continually reviewing and updating our security in line with new technologies. We only use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with access rights to such systems, and are required to keep the information confidential.
Our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

CREDIT CARD DETAILS

After a transaction, your credit card information will not be stored on our severs.

DISCLOSURE

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may at our discretion release your information when we believe it appropriate to comply with law, enforce our site policies, or protect ours or others rights, property, or safety.
We may share your mobile number with our trusted SMS delivery partners (e.g., messaging platforms or carriers) solely to provide text message services. These partners are contractually obligated to safeguard your data and use it only for message delivery.

COLLECTING INFORMATION FOR USERS

Cookies: We use cookies to help us remember and process the items in your shopping cart. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access.
Epic Water Filters’ website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via SMS, if you have opted in to receive text messages from us.

LINKS TO OTHER SITES

We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. We do not make any representations about third party web sites that may be linked to this web site.

QUESTIONS OR CONCERNS

If you have any further questions regarding this Privacy Policy, or you have a problem or complaint, please contact us by using the contact us form.
We reserve the right, to change, modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to the terms and conditions section found on this web site.

YOUR RIGHTS

Depending on where you live, you may have certain rights regarding your personal data under laws such as the GDPR (EU/UK) or CCPA (California). These may include the right to know what personal data we collect, the right to access or request a copy of your data, the right to request correction or deletion, and the right to opt out of marketing communications. To exercise these rights, please email us at support@epicwaterfilters.com.