Returns & Exchanges
If you are not 100% satisfied with any product purchased at Epic Water Filters, you may return the merchandise for a 100% refund of the product price paid (less original shipment/freight costs incurred by us for shipping the product to the customer) for the returned merchandise, subject to the following requirements:
Only the sales tax associated with the returned product(s) will be refunded if there are multiple products ordered. All returned merchandise must be currently for sale at Epic Water Filters. We will not accept returns for discontinued or closeout sale items. You are responsible for all return shipment/freight charges.
We sometimes can offer free shipping back to us on small items but it is not guaranteed.
firstname.lastname@example.org or call (720) 600-0371 (9am to 5pm MST)
If you call or email us, we will need your order number and where you purchased from.
By providing us with this extra little bit of information, it will speed up our response time by 50%. Thanks!
All returns should be mailed to:
Epic Water Filters
Attn: Returns (Order number)
1630 30th Street #A394
Boulder, CO 80301
Thanks again for your purchase. We appreciate you!