Returns & Exchanges
Only the sales tax associated with the returned product(s) will be refunded if there are multiple products ordered. All returned merchandise must be currently for sale at Epic Water Filters. We will not accept returns for discontinued or closeout sale items. You are responsible for all return shipment/freight charges.
We sometimes can offer free shipping back to us on small items but it is not guaranteed.
If you email us, we will need your order number and where you purchased from.
By providing us with this extra little bit of information, it will speed up our response time by 50%. Thanks!
All returns should be mailed to:
Epic Water Filters
Attn: Returns (Order number)
6333 Dry Creek Parkway Dock B
Niwot, CO 80503
Thanks again for your purchase. We appreciate you!