Frequently Asked Questions (FAQs)

General Water Questions

What's wrong with drinking tap water?

Will there be a difference in taste?

Will it change the pH?

What is BPA and why are people concerned about it?

Where does the fluoride in water come from?

What makes fluoride different from other water treatment chemicals?

What is fluoride and why is it in my water?

How are activated coconut carbon filters made?

Does a TDS meter measure fluoride or lead?

General Epic Water Bottle Questions

I already have a filter at home. Why do I need a filtration bottle?

Can I really fill up from any tap?

How hard is it to suck water through the straw?

Why is no water coming out?

Why is it sucking air?

How do I clean my bottle?

Why is my bottle leaking?

Where are the bottles made?

Are the filters interchangeable for the different water bottles?

How long do I need to wait before drinking from my water bottle filter?

Do you have any bottles that will fit in my cup holder?

How do I recycle my bottle filter when I am done using it?

The Answer

Does it come with a bottle?

The Escape Glass Bottle

I dropped my bottle and it what?

The Outback (Stainless Steel)

How long does the water stay cold? Is this bottle double insulated?

Epic Pure & Nano Pitcher / Jug

What's the difference between the Pure filter and the Nano filter?

How do I clean my Pitcher / Jug?

How much lead does the Epic Pure & Epic Nano pitchers remove?

How many cups of filtered water does the Epic Pure & Epic Nano hold at a time?

How big is the Epic Water Filter Pitcher (Pure & Nano)

How long does it take to filter a completely filled upper reservoir? And, does this time increase over the lifespan of the filter?

Do either of the Epic Pure or the Epic Nano Pitchers remove PFCs (PFOA & PFOS)?

My Nano or Pure filter is running slow, is that normal?

What contaminants does your Pitcher / Jug Filter remove?

How do I use the timer on top of the pitcher?

My timer on top of my pitcher quit working, now what?

How do I flush my pitcher filter?

Why is water leaking around the top of my filter on my water pitcher?

Are the Nano filters and Pure filters interchangeable?

I just got my filter, but the instructions show a filter with three holes and mine has only one. Do I have the wrong filter?

The lid on my Pure or Nano pitcher does not seem to fit?

General Filter Questions

Do your filters remove microplastics?

How do the filters work?

Where are the filters manufactured?

How do I know when to replace my filter?

Can I filter fresh water from lakes, river, and streams?

Can I filter salt water or seawater?

Will bacteria grow in my filter if I leave it unused for a long time?

How do I recycle my filter?

How is the filter able to keep good minerals in the water?

Does Your Filter Remove Total Dissolved Solids (TDS)?

Can these filters be used with well water?

What type of material is used to make your filters?

Can the filter withstand hot water?

How long will my filter last?

Water is filtering very slowly. Is this normal?

How do I store my filter if I am going away?

Do your filters remove Fluoride?

Epic Urban Bottle Filter Questions

What contaminants does your Epic Urban Filter remove?

Do I need to flush my Epic Urban bottle filter?

What is the Urban Filter made of?

Epic Outdoor Bottle Filter Questions

What contaminants does your Epic Outdoor Filter remove?

Do I need to flush my Epic Outdoor bottle filter?

What is the Outdoor Filter made of?

The Outdoor is so much harder to suck through than the Urban. Why?

Epic Smart Shield

Do I have to pay for a plumber to install the system?

What is the flow rate of the water through the filter in gallons per minute?

Does the Epic Smart Shield remove PFOS / PFAS?

What is the filter micron size for the Epic Smart Shield filter?

Does it filter both the hot and cold water tap?

How often do I have to replace the cartridge?

If I want to attach the Epic Smart Shield to a stand alone faucet, can I do it and how?

Do I have to drill any holes?

Does this filter remove Trihalomethanes from the water? Also, what about lead?

How much water needs to be flushed through new filter before drinking?

Does this work with whole house water-softener systems?

Is it okay to use downstream of a water softener?

How much room will I need to install this filtration system?

Is the filter NSF/ANSI certified?

How long are the supply lines (blue & white) on the Epic Smart Shield?

What are the dimensions of the Epic Smart Shield?

What size hole do I need to put in my sink for the dedicated faucet?

Trouble shooting for low flow or leaks.

I want a dedicated faucet but not in the color that you offer?

How do I store my smart shield filter if I am going to be gone for a few months?

Questions about the Universal Fridge Filter

How do I know if the fridge filter will work with my fridge?

NSF/ANSI Standards & Contaminant Questions

Are Epic Filters NSF/ANSI certified?

What are NSF/ANSI standards?

Why can't I find your company listed on the NSF/ANSI site?

Do your filters remove Chlorine and/or Chloramine?

Where are the testing certification pages for your filters?

Do your filters remove cysts, pesticides, herbicides, or estrogens?

Does your filter remove Chromium 6?

Your filters remove 90% of fluoride - does this change as the filter reaches the end of its life?

Do you have any information regarding PFOA and PFOS?

What does it mean when you say "Tested to NSF/ANSI Standards"?

Why can't I find the name of the lab you use for testing?

Clean Water Club (Save 20%)

What is the Clean Water Club?

How do I change my Clean Water Club address?

How do I change my Clean Water Club frequency?

How do I change my payment on my Clean Water Club subscription?

How do I cancel my Clean Water Club subscription?

I have the Clean Water Club subscription, but now I have too many filters. Is there any way I can pause my orders?

I no longer want the same filter. Can I change products for my Clean Water subscription?

I can't sign into my account. What's going on?

Shipping & Tracking

How long does it normally take to get my order once I place it?

What does shipping cost?

Editing a Current Order

I just placed an order but need to change something. What should I do?